Last updated: August 19, 2026
This Privacy Policy describes how Hadi London (the “Site”, “we”, “us”, or “our”) collects, uses and discloses your personal information when you visit hadilondon.co.uk, use our services, make a purchase from our Site, or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve our Services, comply with applicable legal obligations, enforce our terms and policies, and protect or defend our Services, rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details, including your name, address, phone number and email address.
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Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
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Account information, including your username, password, security questions and other information used for account security purposes.
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Customer support information, including information you choose to provide when communicating with us.
Some features of our Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with our Services (“Usage Data”).
We may use cookies, pixels and similar technologies (“Cookies”) to collect this information. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address and information about your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services, including Shopify.
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Payment processors that collect payment information, such as credit or debit card information and billing details, to process payments and fulfil orders.
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Shipping and fulfilment providers used to deliver your purchases.
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Marketing, advertising and analytics providers.
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Technologies such as pixels, web beacons, software development kits, third-party libraries and cookies that may collect information when you interact with our Site, emails or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide our Services and perform our contract with you. This includes processing payments, fulfilling orders, sending notifications relating to purchases, accounts, returns, exchanges and other transactions, managing customer accounts, arranging shipping and facilitating returns and exchanges.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message or other permitted channels and displaying advertisements for our products and Services. Where required by applicable law, we will obtain your consent.
Security and Fraud Prevention. We may use your information to detect, investigate and take action regarding potentially fraudulent, illegal or malicious activity and to protect our Site, customers and business.
Customer Service and Service Improvement. We use personal information to communicate with you, provide customer support and improve our products, website and Services.
Cookies
Like many websites, we use Cookies on our Site.
Cookies may be used to operate and improve our Site and Services, remember your actions and preferences, perform analytics and understand how visitors interact with our Site.
We may also permit third-party service providers to use Cookies to provide functionality, analytics, marketing and advertising services.
Most browsers automatically accept Cookies by default. You can usually configure your browser to remove or reject Cookies. Blocking Cookies may affect certain features or functionality of our Site.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties where necessary to operate our business, fulfil contracts, provide our Services, comply with legal requirements or pursue other legitimate purposes.
This may include disclosure:
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To vendors and service providers that perform services on our behalf, including payment processing, IT services, data analytics, customer support, cloud storage, fulfilment and shipping.
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To business and marketing partners that assist us in providing or promoting our Services.
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When you direct, request or consent to the disclosure of information to a third party.
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To affiliates or companies within our corporate group where applicable.
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In connection with a business transaction, such as a merger, acquisition, restructuring or sale.
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Where required to comply with applicable laws, regulations, legal processes or lawful requests.
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Where necessary to protect our rights, property, Services, customers or others.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
Our Services may allow you to submit product reviews or other user-generated content.
If you submit content to a public area of our Site, that content may be publicly accessible. We cannot control how other individuals or third parties may use information that you choose to make publicly available.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we recommend reviewing that party’s privacy policy, security practices and terms and conditions.
We are not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below to request its deletion where applicable.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.
How long we retain personal information depends on factors including whether the information is required to maintain your account, provide our Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.
Your Rights
Depending on where you live and applicable data protection law, you may have rights concerning your personal information, including:
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Right of Access – You may request access to personal information we hold about you.
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Right to Correction – You may request that inaccurate or incomplete personal information be corrected.
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Right to Deletion – You may request deletion of your personal information in certain circumstances.
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Right to Data Portability – You may have the right to receive certain personal information in a portable format.
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Right to Restrict Processing – You may have the right to request that we restrict how your information is processed.
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Right to Object – You may have the right to object to certain processing of your personal information, including certain direct marketing.
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Withdrawal of Consent – Where we rely on consent, you may withdraw that consent at any time.
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Marketing Preferences – You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
These rights are not absolute and may only apply in certain circumstances.
We may need to verify your identity before processing certain requests. We will respond to valid requests in accordance with applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country.
International Data Transfers
We and the service providers we use may process personal information outside the country in which you live.
Where personal information is transferred internationally, we will use appropriate safeguards and recognised transfer mechanisms where required by applicable data protection laws.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your applicable privacy rights, please contact us:
Hadi London
Unit 3, 249 Church Road
Mitcham, CR4 3BH
United Kingdom
Email: hadilondononline@gmail.com
Website: hadilondon.co.uk
For the purposes of applicable data protection laws, and unless otherwise stated, Hadi London is the data controller responsible for the personal information described in this Privacy Policy.