Refund Policy

At HADI LONDON, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

30-Day Returns

You have the right to return most items within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed and in a resalable condition.
The item must be returned with its original packaging and any included accessories.
Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of certain products once opened or used, including:

Pillows
Mattress protectors
Bedding and bed linen that has been used or washed
Personalised or custom-made products
Any item not in its original condition due to customer use

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or defective, or you receive the wrong item, please contact us within a reasonable time of delivery.

We may request photographs of the item and packaging to help us investigate and resolve the issue quickly.

Where appropriate, we may offer:

A replacement
A full refund
A partial refund where agreed

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 7 working days and issued to the original payment method used for your purchase.

Please note that your bank or payment provider may take additional time to process and display the refund after it has been issued.

Return Postage Costs

If the item is faulty, damaged, defective or incorrect, we will cover the applicable return postage costs.
For unwanted items or change-of-mind returns, the customer is responsible for return postage costs unless otherwise stated.

How to Return an Item

To start a return, please contact us at:

Email: hadilondononline@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos of the item if it is damaged, faulty or incorrect

Our customer support team will provide you with the appropriate return instructions and a return authorisation reference where required.

Please do not return an item without first contacting our customer support team.

Your Consumer Rights

Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.