Shipping Policy

At HADI LONDON, we are committed to delivering your order quickly, safely and efficiently. Please review our shipping policy below for information about processing times, delivery estimates and shipping procedures.

1. Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Times

We currently offer delivery throughout the United Kingdom.

Shipping Method	Estimated Delivery Time
Standard Delivery	3–5 Business Days
Express Delivery	1–2 Business Days

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including courier delays, severe weather conditions, peak trading periods or remote delivery locations.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on the size, weight and destination of your order.

From time to time, we may offer free UK delivery promotions on selected products or orders that meet a minimum spend requirement. Any applicable delivery offer will be displayed on our website or at checkout.

4. UK Delivery Only

At present, HADI LONDON delivers exclusively within the United Kingdom.

We do not currently offer international shipping. However, we may expand our delivery network in the future.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email where tracking is available.

You can use the tracking information provided to monitor the progress of your delivery directly through the relevant courier.

6. Incorrect Addresses & Failed Deliveries

Please ensure that all delivery information is complete and accurate before submitting your order.

HADI LONDON cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

7. Lost, Damaged or Missing Parcels

If your parcel arrives damaged, appears to be missing or has not been delivered within the expected timeframe, please contact us as soon as possible.

We will investigate the issue with the courier and work towards an appropriate resolution, which may include a replacement or refund where applicable.

To assist with our investigation, we may request photographs of the packaging and items received.